FAQ
VoltarAnswer yours questions about JK Iguatemi quickly and objectively.
Abrir todaswhat is 4DX theater?
There will be 6 VIP (two 3D), one 4D and one IMAX theaters (we are still using the “giant screen” nomenclature, because the theater’s certification still hasn’t been issued), thus totalizing eight rooms with total capacity of 1,000 seats.
The key differentials of the network are the architecture of Arthur Mattos Casas, fully integrating the cinema with the mall. The cinema’s seats were named The Best Luxury Seats according to a critics’ vote in the Estado de S. Paulo newspaper. There will be digital projectors in all theaters that can show in real time sporting and cultural events like games and shows. It is the first 100% digital Cineplex in São Paulo.
Service in VIP theaters will include waiters who will take orders to the theater until the end of exhibition of trailers. There will be an exclusive bar that will serve a full new line of products launched especially for the cinema, allowing patrons to not only see films but also to have lunch, dinner or a quick snack. We are developing dishes that will be exclusive to the Cinépolis JK menu.
The 4DX theater, South America’s first, where Cinépolis has exclusivity in the format with approximately 250 seats – allows showing not only of standard or 3D films, but a new range of experiences and sensations in the cinema like wind, lights, water and aromas. The seats are imported with special installations to generate movement like vibration, falling and swaying. They also have individual speakers in the headrests.
How does the QR Code system work ?
At Shopping JK Iguatemi QR Codes will be used on all parking levels to assist customers in locating their vehicles with cellular phones or tablets.
All pillars indicating parking sectors will bear a corresponding QR code label.
The mall has a customized application with several store-related functionalities, services and attractions, including a QR code reader.
Customers should simply point the reader to the QR code on the pillar closest to their parked vehicle. The application QR reader will automatically translate the QR code into meaningful information to remind customers where their car is parked.
Do you have a personal item check ?
Yes, at the Concierge desk located on the third floor, near Lounge One.
Where can I get a taxi? Is there a number I can call?
There is a credentialed taxi stand in front of the mall, located on Rua Chedid Jafet.
Which tube station (metrô) is closest to the mall ?
There is not a tube station near the mall, however, the Vila Olímpia train station connects to the Yellow line of the tube.
Where can I leave my resume ?
Log on to www.jkiguatemi.com.br and click Trabalhe Conosco.
Where can I buy national and international phone cards ?
At the Lottery House located on the third floor in front of Studio W.
Where can I buy housewares ?
At Casa Moyses and Blue Gardênia stores.
Where can I access the Internet ?
The mall offers Wi-Fi coverage on all floors, free of charge. First time customers need to register to connect the network.
Where can I alter clothes or have pants hemmed ?
These services are available at Sapataria do Futuro.
Does Shopping JK Iguatemi have wheelchairs for loan ?
Yes, we have motorized scooters and wheelchairs. To request this service, customers should contact the nearest security representative or visit the Information Desk, located on the ground floor. If a customer would like to reserve a wheelchair, contact our Customer Service hotline at +55 (11) 4005-9996. For further information, click here.
Do you offer loan strollers? How does it work ?
Yes. Visit the Nursery, located on the third floor in front of Studio W. This service is a courtesy to our customers, available for children up to five (5) years of age. For more information, click here.
Do you have a currency exchange agency ?
Yes, it is located on the third floor, near the nursery.
What bank branches and ATMs are available at the mall ?
Bradesco Digital Branch and Santander.
Can I leave my bike in the parking garage ?
Yes, there is a bike rack on P1, accessible from Rua Chedid Jafet.
How does Valet Parking Work ?
JK Iguatemi offers valet services for the comfort and convenience of its customers. This service is offered only on P1, which can be accessed daily through the JK, Marginal and Chedid entrances from 10 a.m. to 12 midnight.
The Valet Parking service is designed to offer VIP service to our customers, with professional handlers and covered parking for customer comfort and convenience. This service is available in two locations: outside on the Mall Boulevard accessible by the Av. Presidente Juscelino Kubistchek entrance, and on P1, which can be accessed from any mall entrance.
Hours: from 10:00 A.M. to 11:00 P.M.
Vehicle Pick-up: Valet will operate until the last customer has left.
Payment of valet parking services can be made at the designated cashier booth located on P1, where vehicles are returned to their owners.
Valet parking:
Up to 1 hour R$15.00
More (per hour) R$10.00
How much is parking ?
Regular and Motorcycle parking:
Up to 2 hours R$10.00
From 2 to 3 hours R$12.00
From 3 to 4 hours R$15.00
From 5 to 5 hours R$20.00
From 5 to 6 hours R$28.00
From 6 to 7 hours R$35.00
From 8 to 10 hours R$40.00
More than 10 hours R$45.00
Valet parking:
Up to 1 hour R$15.00
More (per hour) R$10.00
Where can I find handicapped restrooms (men’s and women’s) ?
On the first floor in the hall between Dryzum and BôBô stores with a second entrance from the hall of the Farm e Schultz store. There is also a specially equipped restroom on the second floor in the hall between M. Officer and Blue Gardênia stores.
Are there handicapped parking spots ?
Yes. There are parking spots reserved for handicapped visitors distributed around the main entrances. We also have spots for pregnant women and seniors.
Are animals allowed in Shopping JK Iguatemi ?
Small dogs that may be walked are allowed in the mall only during weekdays. Animals are not permitted in the food court. On weekends and holidays, animals are only allowed if carried by their owners. Regardless of these rules, animals must always wear a collar and leash. Medium and large dogs are not permitted. Seeing-eye dogs are allowed for the sight impaired.
What is the Shopping JK Iguatemi telephone number ?
What is the Shopping JK Iguatemi telephone number?
What is the Shopping JK Iguatemi address ?
Av. Presidente Juscelino Kubitschek, 2041 - Vila Olímpia
Cep: 04543-011 São Paulo – Brazil
What are store hours ?
Shopping JK Iguatemi stores open from Monday to Friday from 10:30 A.M. to 10:00 P.M., on Saturday to 10:00 A.M. to 10:00 P.M. and on Sundays from 2:00 P.M. to 8:00 P.M. The food court and restaurants are open from 11:00 A.M. to 10:00 P.M on Monday through Saturday and from 02:00 A.M. to 08:00 P.M. on Saundays.